We are pleased that you are using our website www.luebeck-tourism.de and thank you for your interest in our services and products. We’d like you to feel safe when visiting our website and using our services. It’s a matter of fact to us that we respect the provisions of the Data Protection Act of the Federal Land of Schleswig-Holstein. We’d like you to know, which data we collect at which time and how we use them. We’ve taken technical and organizational measures to ensure that the requirements of data protection are taken into account by our company and by external service partners Whenever you use our website the following data will be stored: the name of the files requested, a description of the type of browser used, the site from which the file was requested, the date and time of the request, the access status (file transferred, file not found, etc.), the names of uploaded video files, your IP address. We collect these technical data anonymously and only for statistical purposes to further optimize our website offers and to make them even more attractive to our customers.
Collection, Processing and Storage of Data
The collection of personal data is required to handle your requests. Furthermore, the your data will be used for market research and marketing purposes as well as for a the designing of the electronical services of Lübeck und Travemünde Marketing GmbH tailored to suit market needs. This data will be used solely for the purposes mentioned above, unless we receive your express consent for other uses. They will be used only to the extent necessary for the specific purpose, such as contract conclusion, execution and settlement. We assure you that we’ll not give your personal data to third parties, unless we receive your express consent to do so.
In case that we cooperate with service partners to technically handle the process, the contract is regulated by the provisions of the German Federal Law on Data Privacy.
Consent and right of cancellation
If you’ve given us any personal data, you are free to delete them at any time. Only your personal data which is required for accounting purposes is excluded from a deletion in this context.
Period of data storage
Personal data collected from our website will be stored only for the period required for the purpose for which they were communicated to us. After expiry of deadlines as per tax-related and commercial regulations, these data in some cases can be stored to up to 10 years. They are deleted unless you have expressly consented to their further use.
Information about cookies
"Cookies" are alphanumeric identifiers stored temporarily in your main memory („session cookies“) or permanently on your hard drive (“permanent cookies”). We use so-called cookies on this website to collect, process and use your personal data. Cookies are used to make this website more user-friendly, effective and secure. If you visit this website without having created a member account, any data you have entered is stored in a cookie on your computer. Data is only transmitted in this case to the servers of this website for a page request. The purpose of use of these cookies is to offer you optimal user guidance as well as to recognize you and present you a diversified website and new contents in case of repeated use. The use of this website without cookies is also possible. You can deactivate the storage of cookies in your Browser or limit to certain websites or set your Browser to receive a notification when a cookie is send. You can also delete cookies from your PC´s hard drive at any time (folder: "Cookies"). Please note that if you do set your not to accept function-related cookies, the functionality of this website may not possible or only limited because certain functions are only available if the use of function-related cookies is accepted.
We take technical and organizational precautions to ensure the safety of your personal data. Your data is conscientiously protected by us from loss, destruction, falsification, manipulation and unauthorized access or unauthorized disclosure. All our staff members and third parties involved in the data processing process are obliged to use all personal data with the utmost discretion. The personal data collected and processed is securely transferred in encrypted manner to prevent the misuse of data by third parties. Our securiy measures are constantly adapted and updated following the latest technological developments.
Web analysis with Google Analytics
This website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses "cookies", i.e. text files stored on your computer to enable analysis of website usage by you. Information generated by the cookie about your use of this website is usually transmitted to a Google server in the United States and stored there. In case of activated IP anonymization on this website, however, your IP address is previously truncated by Google within member states of the European Union or in other states which are party to the agreement on the European Economic Area. Only in exceptional cases is a full IP address transmitted to a Google server in the United States and truncated there. On behalf this website's owner, Google will use this information to evaluate your use of the website, compile reports about website activities, and provide the website's operator with further services related to website and Internet usage. The IP address sent from your browser as part of Google Analytics is not merged with other data by Google. You can prevent storage of cookies by appropriately setting your browser software; in this case, however, please note that you might not be able to fully use all functions offered by this website. In addition, you can prevent data generated by the cookie and relating to your use of the website (including your IP address) from being collected and processed by Google, by downloading and installing a browser plug-in from the following link: tools.google.com/dlpage/gaoptout
Social media plugins
On some of our websites with Facebook, Twitter and Google+ buttons we use different social media plugins. Please see the following details:
Social plug-ins from Facebook
Social plug-ins from Twitter
Social plug-ins from Google +
On some pages of our online shop we use a google+ button of the social network Google + ("Google Plus"), button of the social network Google + (hereinafter "Google"). The button is recognizable by the sign "+1" on a white or coloured background. When you visit a page of our website that contains a “+1” button, your Browser loads and presents the optical display of the “+1” button from the Google server. The Google server is informed here what certain page of our website you are currently visiting. Thus, we have no influence on the data collected by Google with this button and inform you according to our state of knowledge: The embedded "+1" button provides Google with the information which certain page of our website you are currently visiting. Use the "+1" button when logged in Google + (Google Plus) and Google collects information via your Google profile on the URL recommended by you, your IP address and other Browser-related information to store and make your "+1" recommendation available to the public. Your "+1" recommendations can be displayed together with your profile name and your photo in Google services such as search results or your Google profile (as “+1” tab in your Google profile), or at other positions on websites and ads on the Internet. If you are a Google Plus member and do not want that Google collects data of you via our website and links it to member data stored with Google, please log out of Google Plus before visiting our website. Please see the purpose and scope of data collection and further processing and use of data by Google as well as your corresponding rights and setting options to protect your privacy from the data protection explanation on the “+1” button of Google: http://www.google.com/intl/de/+/policy/+1button.html
Following subscription to our newsletters, your e-mail address is used for our own advertising purposes until you cancel the newsletter again. Cancellation is possible at any time. The following consent has been expressly granted by you separately or possibly in the course of an ordering process: You may revoke your consent at any time with future effect. If you no longer want to receive the newsletter, then unsubscribe by following the link, which is indicated at the bottom of each newsletter.
Information on Customer Rights and Contacts
You have the right to make a free request for information about the data we have stored about you and the right to correct, block or delete this data. If you have any questions about the collection, processing or use of your personal data, please contact us. The same applies to information, blocking, deletion and correction requests concerning your personal data and the revocation of consents granted. Please contact us by email: pr(at)luebeck-tourismus.de. pr(at)luebeck-tourismus.de